POP-UP TENT AFTER-SALES SERVICE
If necessary, our after-sales service ensures regeneration and repair of your tent as soon as possible.
You can entrust us with the tent for repair or you can repair it on your own. Service and repair apply to both the frame and the tent coating.
The rules for repairs can be found in the schedule below.
REPAIRS AT VITABRI
Our experts will take care of a thorough inspection of the structure’s elements, and in case of damage, will replace them with new ones. The structures should be maintained regularly, i.e. cleaned of dirt, sand and mud, which make it difficult to fold and unfold the tent properly.
Of course, you can do such servicing on your own - it’s very simple.
HOW TO TAKE CARE OF A VITABRI TENT?
1) Cleaning the leg seal V3
Pull the seal from the lower part of the upper leg profile (part number 18, model V3). The gasket should be cleaned with a cloth to remove any dirt, such as sand and soil, which might prevent the leg from sliding out smoothly, or scratch it.
2) Structure lubrication
The structure is lubricated with a commercially available silicone spray. Lubricate the upper and lower leg on its outer surface, then wipe it with a dry cloth and spread the structure several times in order to distribute the silicone thoroughly.
We also use silicone to clean the mast pipes according to the same principle.
Silicone can be purchased from us at VITABRI.
3) Checking the structure’s tension
The scissor structures are characterized by the constant tension of each element, therefore it is very important for every part of the structure to be 100% operational. To do this, make sure that individual parts are not cracked (joints, sliders) or bent (crosspieces, legs).
Remember! Failure of one element may result in incorrect tensioning of the entire structure and result in damage to other elements.
4) Replacing parts of the tent
The structure of the VITABRI pop-up tent is bolted on self-tapping INOX screws, so you can replace each element by unscrewing it and replacing it with a new one. Instant operation, even at home.
5) Tent coating
Do not make any alterations to the coating on your own, as this may damage the impregnation and result in leakage.
The tent coating should be dried and stored in dry conditions after each use.
The coating can be cleaned with a pressure washer, keeping a safe distance and without using corrosive chemicals.
You can try to remove deep dirt with a sponge, soap and warm water. It is also possible to wash it in a washing machine at 30C, long cycle.
VITABRI reserves that the cleaning of the coatings is performed solely at the customer's own risk.
ORDERING SERVICE OR SPARE PARTS
In order to identify the elements to be replaced, we have prepared a technical drawing of each model of VITABRI pop-up tents. All you need to do is select the tent model that you have and the part that is damaged (marked with a number).
In addition to repairing the structure, VITABRI will also repair your fabric. The valuation of the coating repair is individual and to be determined after an inspection.
Orders for parts or tent service can be placed at the following address: firstname.lastname@example.org or by phone: +48 34 369 71 39
VITABRI WILL HELP YOU TAKE CARE OF YOUR EQUIPMENT